Account Services is responsible for the billing and collection of fees and payments for water, sewer and solid waste services. This office also handles:
- Collection of utility security deposits
- Connections
- Customer questions and complaints regarding utility bills and services
- Disconnections
- Transfers of services
- Trouble orders
This department is also responsible for customer service, cashiering and billing. Delinquent accounts procedures for both active and inactive accounts are initiated by this office.
Performance Objectives
- Deliver service to customers in a timely manner.
- Prepare and mail correct and concise utility bills to all customers in a timely manner.
- Process payments and cash receipts and make deposits in a timely manner.
