Account Services is responsible for the billing and collection of fees and payments for water, sewer and solid waste services. This office also handles:

• Collection of utility security deposits
• Connections
• Customer questions and complaints regarding utility bills and services
• Disconnections
• Transfers of services
• Trouble orders

This department is also responsible for customer service, cashiering and billing. Delinquent accounts procedures for both active and inactive accounts are initiated by this office.

Performance Objectives

• Deliver service to customers in a timely manner.
• Prepare and mail correct and concise utility bills to all customers in a timely manner.
• Process payments and cash receipts and make deposits in a timely manner.